Reviews

razza asks your customers to review their visit. Two hours after a visit is completed, razza sends the customer one private link to a short review form. A customer who signs in on the booking site can also review the visit from their past bookings. Each completed booking takes one review.

When razza asks

A visit is completed once every service on it is finished: you select Complete Service on the last one, you remove the last one still open, or razza completes them because a balance still owed after checkout was paid in full. Checkout alone sends nothing: a booking checked out early gets its request once its services are completed.

razza uses one channel: WhatsApp when it is on for your account and Review request is switched on, email otherwise. If the WhatsApp message cannot be sent, or WhatsApp reports it undelivered, razza emails the request instead, as long as Email when WhatsApp can't send is on. An email request needs a real address on file, so a customer added with only a phone number gets no email request. Cancelled and no-show bookings never get one, and neither does a customer who already reviewed the visit from their bookings.

Steps

1. Open Reviews from the sidebar.
2. Read each card: the Venue rating, a rating for every team member who served, and the comment.
3. Narrow the list with Minimum Rating.
4. Select Configure Questions, then Add Question, to ask questions of your own.

If the branch shows the default questions, you cannot edit them: select Customize questions to give the branch its own copy to edit. Adding a question makes that copy first.

Custom review questions: in the Azm and Qimma plans.

If you have more than one branch

This page shows the reviews of the branch chosen in the branch selector at the top of the portal. Choose All Branches to see every branch. A team member sees only their own branch’s reviews.

The questions you add apply to the chosen branch only, so choose a branch before Configure Questions.

What your customers see

Your booking site carries your average Venue rating, how many reviews you have, and each comment beside the customer’s name. The rating each team member got stays inside the portal.

A review you would rather not show

You cannot reply to a review, and you cannot delete or hide a single one. What you can do is switch Reviews off under Section Visibility in Booking Site. razza then takes the reviews section and every comment off your booking site, and stops giving the reviews themselves to Google. Your average and how many reviews you have stay visible at the top, and razza keeps giving those two to Google.

Once a review lands

razza notifies you and the team members who served that booking, in the portal and on your phone if you have notifications switched on.

If you cannot find the page

If Reviews is missing from your sidebar, ask razza to switch it on, then sign out and back in. Configure Questions takes a second switch from razza, and the branch management permission.