Bring a booking back

You can bring back a cancelled or no-show booking with its original time and team member, unless any money on it has been refunded, and razza can refuse it if its team member, service or time is no longer available.

Watch how it is done

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Steps

1. Open the cancelled or no-show booking.
2. Select Reinstate Booking.

Once it is back

The booking is Booked again and holds its time on the calendar. You can edit or move it as usual, unless it went through Checkout before it was cancelled.

Any payment already on the booking, such as a deposit, stays on it and counts toward what the customer owes. A payment link the customer had not paid when the booking was cancelled or marked a no-show stays expired, so send a new one if they still have to pay.

razza does not tell the customer the booking is back. If they know it was cancelled, tell them yourself.

If the booking was refunded

If any money on the booking has been refunded, the booking shows Refunded, or Partially refunded when only part of it went back, and razza does not offer Reinstate Booking. Create a new booking for the customer instead.

If the team member, service or branch is not available

For each service on the booking whose start time has not passed yet, razza checks the service, the team member and the branch. It refuses, and tells you why, if the service is no longer offered, the team member no longer takes bookings, the branch is closed that day or at that time, or the team member is on leave or not working then. Fix the cause, such as the team member’s hours, and try again, or create a new booking for the customer.

If the time has been taken

If you see a message that the time conflicts with an existing booking, the team member now has another booking at that time, and this booking stays as it was. Move or cancel the other booking, then try again. You cannot move this booking while it is cancelled or a no-show.