Customers

Everyone who has booked with you is here, along with anyone you added by hand. Their booking history, totals, VIP mark and private note are yours alone: another business serving the same person sees only its own. Which of them each team member sees is on Who can see your customers.

Watch how it is done

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Steps

1. Open Customers.
2. Type at least two characters of a name, or a mobile number.
3. Select a customer to open their record.

What you see

The record shows their mobile number, their email and birthday if you hold them, and Registration Date.

Below that come the private note only your team can see, then Total Bookings, Total Services and Total Spent, then Uploaded Files, such as photos added when booking online, and their bookings with you.

What Total Spent counts

Total Spent is what they have paid you, minus refunds: deposits and payments on their bookings, including with a gift card, whatever the booking’s status, and product sales to them. Buying a gift card does not count. A booking with money still owed counts only what has been paid, except a visit checked out before 5 June 2026, counted at its full total.

Marking a VIP

Open the actions menu on their record, or the ⋮ menu on their card in the list, and mark them as VIP. Their badge turns to VIP. The same menu removes it. To list only your VIPs, choose VIP Customers under Filters. Any team member can do this without a permission, unless the Customers page is hidden from them.

High spenders

razza labels the top 10% of your paying customers, ranked by Total Spent, as High spender. The badge shows on their card in the list and on their record. To list only them, choose High Spenders under Filters.

razza works it out again every hour, so a new payment can take up to an hour to count. Nobody can add or remove it by hand, and nobody has it until at least 10 customers have paid you. Team members without the Can view prices permission see neither the badge nor the filter.

Adding someone by hand

Select Add Customer. Only a first name and mobile number are required.

Enter a Saudi mobile number, such as 0501234567, or another country’s number starting with + and its country code. razza refuses any other number, and one belonging to another business’s owner or team member, or to a team member you have deactivated.

A customer whose account razza has removed or deactivated is not in your list, and razza refuses to add them again: This number belongs to a customer account that was removed. Contact razza support to restore it.

A birthday needs only the day and month.

What an edit changes

razza sends the customer nothing when you save an edit. Choose Edit Customer Information from the actions menu on their record to correct their name, mobile number, email and birthday. If a customer manages these details themselves, for example with their own razza login, the editor shows them read-only. You can always edit the private note.