Change a booking

Editing keeps the same booking, so there is no cancel and rebook. Moving it, or changing the team member, keeps the price each service was booked at.

Watch how it is done

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Steps

1. Open the booking, open the actions menu, and select Edit.
2. To move it, pick a new date, then a new time for each service.
3. To change who does a service, pick someone else under Team Member.
4. To swap a service, select Change service, then pick the new one.
5. To add a service or a package, select Add Service or Add Service or Package.
6. Select Update Booking, then check the booking’s total.

What happens to the price?

Each service you leave alone keeps the price and length it was booked at, add-ons included, even if your prices or discounts changed since.

A fixed-price service or a price option you pick now takes today’s price, with any running discount. A new add-on takes today’s price, with any discount it follows, as add-ons explains.

A package stays as it was sold. You cannot swap a service inside it, and removing any of its services removes the whole package. A package you add is priced as the package.

Which times can you pick?

The list covers your branch’s opening hours for that day, not the free time your team has left. When you save, razza checks the team member’s own hours and leave, and names the reason if it refuses the time. Pick a time that clashes with another booking and razza warns you, then saves it if you confirm. Each service lists only the team members assigned to it. A team member without Can view the whole team's bookings can give a service only to themselves.

Under Booking Date, razza strikes out each day from today on that the branch is closed, a closed weekday or a temporary closure, and you cannot move the booking to one. If a temporary closure covers the booking’s own day and that day has not passed, razza offers no times on it, so move or cancel the booking.

When can you edit?

While the booking is still Booked and not checked out. Once it turns Arriving, a service starts, or you complete Checkout, Edit leaves the actions menu. A deposit does not remove it.

You can still add a service with Add Service on the booking page, even after checkout unless you refunded everything the customer paid, and razza adds its price to what the customer owes. For the payment itself, see correcting a payment method or a refund. To change who does a service once Edit is gone, see Change who does a service.

How do I remove a service?

Select Remove service on the booking page, before or after checkout, as removing a service explains.