Pay with a gift card

The person who receives a gift card spends it by entering its code when they pay for a booking on your booking site. The card pays first, as much as it can, and the customer pays the rest the usual way.

How customers use a card on your booking site

The link in the gift card message has a button that opens your booking site with the code already filled in. Otherwise, the customer adds the code at the payment step. They must be signed in, and each booking takes one card. razza takes the money off the card when the booking is made, not at the visit, and whatever is left stays on the card until it is spent or expires.

This works while Customers can use gift cards when booking online is on in your gift card settings, even while gift card sales are paused.

A Value card pays for anything in the booking, at any of your branches. A Service card pays for the service or package it was bought for, at the branch that offers it, up to the price the buyer paid. If the price has gone up since, the customer pays the difference. If it has gone down, what is left once that service is paid stays on the card and pays for anything, at any branch.

Take a gift card at checkout

Your team can take a card in razza only if razza has switched this on for your business, and only someone who can see prices sees the option. Until razza switches it on, checkout shows no gift card option.

Watch how it is done

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1. Open the booking and select Checkout.
2. Open Gift card, type the code and select Check.
3. Check Amount to use, which razza fills in, and select Apply.
4. Add another payment method for anything left, then complete checkout.

razza fills in the most the card can pay here, and a service card pays only for its own service. You can apply more than one card at the same checkout. To take a card when you record a deposit or a payment on a booking, choose Gift card at the top of the form, check the code, then select Save.

What happens to card money if the booking is cancelled?

Card money never comes back as cash. Wherever the card was used, the money goes back on the card or you keep it:

• The customer cancels: your When a customer cancels setting decides, the same as for a deposit. You keep it, it goes back on the card, or it goes back only if they cancel early enough. By default you keep it.
• You cancel, by choosing We cancelled: all of it goes back on the card.
• The booking was already taken through Checkout: all of it goes back on the card, whoever cancels.
• You refund the booking: all of it goes back on the card.
• The customer never finishes paying for an online booking: when its hold runs out, or they go back and choose another way to pay, all of it goes back on the card.
• The customer does not show up: you keep it.

To put one gift card payment back on the card yourself, select the circular arrow beside it on the booking, enter the amount, then select Return to gift card. The owner can do this, and so can a team member with both Can manage payments and Can view prices. Money that goes back on an expired card makes it usable again for 30 days.

Gift cards cannot pay for product sales.