Find a booking

Search covers every booking you have access to, past and upcoming, not just the page in front of you.

Watch how it is done

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Steps

1. Open Bookings.
2. If the calendar is showing, select List View. The search box is only in the list.
3. Type at least two characters of a name, a mobile number or a booking number.
4. Select a booking to open it.

What search matches

razza shows the matching bookings as you type. It matches:

• the booking number, such as BK-000020
• the customer’s name, in Arabic or English
• the customer’s mobile number or email
• the name of a team member on the booking
• the name of a service on the booking

It does not search booking notes or messages.

You can type a full name. razza looks for every word you type and shows only the bookings that match them all, so if the booking does not appear, type fewer words. A mobile number can start 05, or 966 with or without the +, and you can type it with or without spaces.

Narrow the list

Filter by day shows today’s bookings only. The arrows beside the date move one day at a time, and All dates brings back every date. To see only bookings with one status, choose it in the filter showing All Statuses. You can also search inside the day and status you chose.

Pending payment lists bookings waiting for the customer’s online payment. BNPL lists bookings checked out with money still owed, and Checked Out only bookings checked out with nothing still owed.

Clear Filters removes the day and the status together, and keeps your search text.

Bookings still open from past days

In the list, Open from past days shows the bookings from earlier days that are still open, with a service never started or never finished, oldest first. The number beside it is how many there are. While it is on, the day and status filters are hidden and search still works. Select it again, or Clear Filters, to go back to the full list.

Open each one and close it the way that fits: complete its services, mark a no-show, or cancel it. If you can see prices, each row shows what was paid, any deposit held, and what is still owed. If you can edit bookings, your home screen also shows how many there are, with a link to this list.

Who sees which bookings

You and every team member can search. With more than one branch, you as the owner search the branch selected at the top of the portal, or every branch under All Branches. A team member sees only their own branch’s bookings. If you have not turned on Can view the whole team's bookings for them, they see only the bookings assigned to them. If you turned on Hide customer contact info for them, they cannot search by the customer’s mobile number or email.

If the booking does not appear

If you are the owner and have more than one branch, check the branch at the top of the portal, or choose All Branches. If you chose a day, a status or Open from past days, select Clear Filters. Then search again with fewer words, or with the booking number.