Change who does a service

You can give a service to another team member at any point in the visit, even after checkout. razza keeps the service’s price and time, and counts its sales toward the new team member.

Steps

1. Open the booking.
2. Select Change beside the service’s team member.
3. Pick someone else.
4. Select Change team member.

What changes?

Only who does the service. razza keeps its price and time, counts its sales and commission toward the new team member, and clears any Needs Reassignment badge. To move the booking or change its services instead, see Change a booking.

Who is in the list?

The list shows the current team member, marked Current, while they are still assigned to the service, and others assigned to the service who take bookings at its branch and, if its time is still ahead, work then. If your pick already has a booking then, razza asks before saving.

Who is told?

Before the booking’s start time, while it is still Booked and not checked out, razza notifies the new and previous team member, never whoever made the change, and, while that switch is on, sends the customer one Booking updated WhatsApp message about two minutes later, unless you change it back first. Otherwise razza tells nobody.

When doesn’t Change appear?

On a cancelled or no-show service or booking, on a booking waiting for online payment, or when nobody else can take the service. A team member sees it only if they have both permissions above.