Take payment

When you complete checkout, razza records the payment and issues the invoice on its own. razza refuses a checkout that does not cover the total, unless you choose to collect later.

Watch how it is done

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Steps

1. Open the booking and select Checkout.
2. Check each service and its Final Price.
3. If a service has add-ons, tick the ones the customer took under Add-ons.
4. Select Pay remaining and choose the method. To split it across methods instead, select Add payment for each part and enter its amount.
5. Select Complete Checkout.

Checkout is also on the booking’s card in the bookings list and on the Today page, and in the menu that opens when you right-click the booking in the calendar.

When a service is priced at the branch

razza refuses the checkout while the booking has a service priced Starting From whose agreed price is not confirmed. Open the booking page, enter the price you agreed with the customer under Confirm the agreed price, select Confirm price, then complete the checkout. Only someone who can edit bookings and see prices can confirm it.

After checkout

The payment shows in Reconciliation under the method you chose. Checking out before the service ends does not stop it: your team still starts and completes it on the booking page. If the booking is paid in full, razza moves it to Checked Out once they complete every service.

To have razza complete the services instead, the owner, or a team member with Can manage branch, can switch on Close paid bookings automatically in Settings, on the General tab. razza then completes the services of a booking paid in full after its appointment has been over for an hour. Bookings that ended more than a day ago stay open.

When money is already on the booking

A deposit or an earlier payment shows as Already paid, and razza asks only for the Remaining amount to collect. If nothing remains, skip the payment and select Complete Checkout.

If razza refuses the checkout

Under the total, razza refuses it. Take the rest, or switch on Check out on account (BNPL) to finish with the balance owed. Over the total, razza also refuses.

When money is still owed after checkout

Collect the rest with Record payment on the booking page. If the customer takes another service after checkout, add it with Add Service first, then collect for it the same way.

Until you collect the rest, razza shows the booking on the calendar, in the bookings list and on the booking page as BNPL, not as paid. To list these bookings, open the Bookings page and, if the calendar is showing, select List View. Then choose BNPL in the filter showing All Statuses. Pending payment in the same filter lists only bookings waiting for the customer’s online payment.

Once the balance is paid in full, razza completes any service your team has not completed yet and moves the booking to Checked Out.

Bookings you cannot check out

A cancelled booking, a no-show, one already checked out, and one still waiting for its online payment. razza does not offer Checkout on any of them.

If you cannot see prices

You can still check out a booking that is already paid in full. razza keeps the prices already on the booking, so you cannot change a price, tick add-ons or give a discount. If money is still owed, or a service priced Starting From has no agreed price yet, ask someone who can see prices to finish the checkout.