Deactivate a team member

Deactivating a team member does not delete them. razza stops them signing in and refuses any new booking with them, but keeps their past bookings, their services and their permissions, and you can reactivate them at any time. If they should keep signing in and only stop taking bookings, make them not bookable instead.

Steps

1. Open Team.
2. Open the actions menu (⋮) on the team member’s card and select Edit.
3. Untick Active Team.
4. Select Save, then Deactivate to confirm.

A team member can do this only for colleagues in their own branch, and needs both Can manage team and Can view the whole team's bookings: without the second, the Team page shows them only their own card.

What if they still have open bookings?

razza does not deactivate anyone who still has bookings to take care of. When you untick Active Team, razza checks their bookings. If any are open, the tick stays on and razza lists each one with its customer, date, time and services:

• Past days: complete the services, mark a no-show, or cancel.
• Today and later: move the booking to another team member, or cancel it. One already under way can be completed instead.

Select a booking to open it and take care of it, then select Check again. razza also checks again when you come back to the window, and once nothing is left it unticks Active Team for you. It checks once more before saving.

If you are not the owner, razza may tell you about bookings you cannot open. The owner can open them.

Once they are deactivated

Their card shows Deactivated and stays on the Team page. To see only those cards, choose Deactivated under Filters. They cannot sign in, the booking site and the booking form no longer offer them, and they no longer appear when you assign services.

How do I reactivate them?

Choose Deactivated under Filters, open the actions menu (⋮) on their card and select Edit. Tick Active Team and select Save, and they can sign in again.

If your plan’s limit of bookable service providers is already reached, razza does not reactivate them as bookable. Untick Bookable Team Members to bring them back without bookings, or contact razza customer support to raise the limit.

How do I make someone not bookable?

To let someone keep signing in while customers stop booking them, such as a receptionist, untick Bookable Team Members in the same window, or Service Provider (Bookable) in Team Permissions. Select Save, then Make not bookable.

razza applies the same rule first: their open bookings must be taken care of. They stay on the Team page, and you can make them bookable again at any time, within your plan’s limit.